Accessibility Statement

Introduction

Kur- und Badegesellschaft mbH, as the operator of the Carolus Thermen, is committed to ensuring digital accessibility for people with disabilities. We continuously improve usability for all users and apply the relevant accessibility standards (WCAG 2.2, BITV, and EN 301 549).

This digital accessibility statement applies to the website published at: https://carolus-thermen.de/

This statement includes:

The current compliance status
Contact information for the responsible entities

Compliance Status

This website is currently not fully compliant with the technical requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 and the German Barrierefreie-Informationstechnik-Verordnung (BITV 2.0).

Non-Accessible Content

The following content is not accessible because it does not comply with the underlying harmonized standard EN 301 549:

There are links without link text on all pages.
On some pages, the contrast between text and background is insufficient.
On some pages, no page title is defined.
The language of the page is not specified in the HTML on all pages.
There are buttons without labels on all pages, making navigation with screen readers more difficult.
Several pages contain headings that lack labels or use the aria-hidden attribute and are therefore not accessible to screen readers.
On all pages, the meta viewport prevents zooming. Disabling zoom reduces readability for users with visual impairments.
On some pages, parent elements are missing required child elements. This may confuse screen reader users who expect content that is not present.
Several pages contain elements with the aria-hidden attribute that are still focusable, making them accessible to assistive technologies even though they should be hidden.

Preparation of the Accessibility Statement

This statement was created on June 25, 2025.
It was prepared using Eye-Able® technology provided by Web Inclusion GmbH. Further information about Web Inclusion GmbH can be found at:
https://eye-able.com/

Web Inclusion GmbH has completed all machine-testable verification steps.

Timetable and Implementation Deadlines

We are currently working intensively to resolve the remaining issues and errors. We aim to eliminate all existing barriers by the end of 2025.

Dispute Resolution

Information pursuant to Section 36 of the German Consumer Dispute Resolution Act (VSBG):
We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.

Feedback and Contact

Questions about Our Services

Customers who require assistance with purchases or have questions about our services may contact us via email at: it@carolus-thermen.de or call us free of charge at: +49 (0) 241 1 82 74-111

Feedback on Accessibility

Have you noticed any barriers on this website or do you have comments regarding accessibility? Please contact us. We will inform you about existing barriers and any applicable exceptions.

We will respond to your inquiries as quickly as possible, but no later than within the statutory period of six weeks.

Thank you for your feedback. You can reach us at:

Kur- und Badegesellschaft mbH
Passstraße 79
52070 Aachen
Germany

Email: mail@carolus-thermen.de
Phone: +49 241 1 82 740

Market Surveillance Authority

The authority responsible for monitoring compliance with the German Accessibility Strengthening Act (BFSG) will be the:

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
based in Magdeburg.

Until further notice, the authority can only be contacted via the address of the Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt:

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labour, Social Affairs, Health and Equality Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Germany

Phone: +49 391 567 6970
Email: MLBF@ms.sachsen-anhalt.de